Question 1

when will my order arrive?

Accepted Answer

as items are all individually made by lucy, there will be a lead-time of roughly 4-6 weeks unless otherwise stated [e.g. for ready-made items or commissions]

all items are sent using a Royal Mail Tracked 48 service so your pots will hopefully arrive two working days after your order has shipped

Question 2

I live outside of the UK, can I make an order?

Accepted Answer

sadly, at the moment, we're only able to ship items to the UK

Question 3

do you take commissions?

Accepted Answer

YES! we're all about creating unique, thoughtful and meaningful objects and it would be a joy to collaborate on a commission with you. please reach out using this form (https://www.lucyharlandstudio.co.uk/contact-8)on our contact page, let me know what you're thinking and we can go from there

Question 4

do you accept returns?

Accepted Answer

as every piece is uniquely made and pretty delicate, we don't accept returns. if there's a problem with your order [e.g. it arrived broken, or you think you received a different item than the one you ordered] we're so sorry! please use the form (https://www.lucyharlandstudio.co.uk/contact-8)on  the contact page to reach out and we'll sort it out for you as soon as possible

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